Refund & Cancellation Policy
At Auratek Technologies, we are committed to delivering professional software, technology, and digital solutions tailored to our clients’ business requirements. Since our services involve customized development, consulting, design, implementation, and dedicated resources, our refund policy is designed to provide clarity to both Auratek Technologies and our clients.
1. Services Covered
This Refund & Cancellation Policy applies to services including:
- Website & Web Application Development
- Custom Software Development
- ERP & CRM Solutions
- Mobile Application Design & Development
- Digital Marketing & Paid Campaign Management
- Cloud & DevOps Consulting
- Website Maintenance, Technical Support and related IT services
2. Project-Based Services
For customized development projects, work generally begins after the client approves the proposal, scope of work, quotation, or project agreement and makes the applicable payment.
Once development, design, research, configuration, or other project work has commenced, payments may become non-refundable, as resources and development time are allocated specifically to the project.
If a project is cancelled after work has started, Auratek Technologies may deduct the value of work already completed, resources engaged, third-party costs, and other applicable expenses before determining whether any amount is refundable.
3. Advance Payments
Advance payments are used to allocate development resources and initiate project planning and execution.
Therefore, advance payments are generally non-refundable once project execution has commenced, except where otherwise agreed in writing between Auratek Technologies and the client.
4. Monthly / Recurring Services
For recurring services such as:
- Website maintenance
- Technical support
- Digital marketing
- Cloud/DevOps support
- Software maintenance
cancellation requests should be submitted before the next billing cycle.
Fees for a service period that has already started are generally non-refundable, unless otherwise agreed in writing.
5. Digital Marketing & Paid Campaigns
For digital marketing and paid advertising services, campaign management fees and service charges are generally non-refundable once campaign planning, setup, creative development, optimization, or execution has commenced.
Advertising spend paid to third-party platforms such as Google, Meta, LinkedIn, or other advertising networks is subject to the respective platform’s policies and is not automatically refundable by Auratek Technologies.
6. Third-Party Services
Some projects may involve third-party services, licenses, hosting, domains, APIs, plugins, software subscriptions, cloud services, or other external providers.
Payments made toward such third-party services may be non-refundable, depending on the applicable provider’s terms and conditions.
7. Cancellation by Client
A client may request cancellation of a project or service by contacting us in writing.
Upon receiving a cancellation request, Auratek Technologies will review:
- Work completed up to the cancellation date
- Development and design hours already utilized
- Resources allocated to the project
- Third-party costs incurred
- Outstanding deliverables or commitments
Any applicable refund will be determined based on the above factors and the agreed project terms.
8. Non-Delivery or Service Issues
If Auratek Technologies is unable to deliver an agreed service due to circumstances attributable to Auratek Technologies, the client may contact us to discuss the issue.
Where appropriate, we may provide:
- Correction or rework
- Additional support
- Service extension
- Partial refund
- Alternative resolution agreed between both parties
Refund eligibility will depend on the nature of the service, project stage, and contractual terms.
9. Client Delays
Project timelines may be affected by delays in providing:
- Content
- Credentials/access
- Feedback
- Approvals
- Business requirements
- Required documents or information
Such delays do not automatically qualify the client for a refund or cancellation without applicable charges.
10. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method, subject to applicable payment-provider and banking procedures.
Processing time may vary depending on the payment method and financial institution.
11. Disputes
Before initiating a payment dispute or chargeback, we request clients to contact Auratek Technologies so that we can review and resolve the concern directly.
We are committed to working with clients in good faith to resolve genuine service-related issues.
12. Contact Us
For refund, cancellation, or payment-related queries, please contact:
Auratek Technologies
Email: support@auratektechnologies.com
Phone: +91-9109338309
Office: Winway World Office Building, 2nd Floor, B-7, Vijay Nagar, Indore, Madhya Pradesh, India